Return Policy Page

Merchular is a venue made up of independent sellers who run their own shops. This means that each seller is responsible for their own policies regarding refunds, exchanges, and returns. Individual policies will vary from shop to shop.

As a seller on Merchular, you’re expected to clearly state your policies regarding returns and refunds in your shop policies. This includes:

  • Whether or not you accept returns
  • The time frame in which you may accept a return
  • Who will pay for the cost of return postage for any items that are sent back to you

If you enter into a return agreement with a buyer via the Merchular messaging system, we require you to fulfill that agreement. This may include:

  • Issuing a refund for the returned item(s)
  • Providing Merchular with proof of dispatch for a replacement item

If you do have a problem with a transaction, it’s best to contact the buyer directly via the Merchular messaging system. Buyers are also encouraged to contact you if they experience any issues.